Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. This includes:

• Account Data: Name, email address, phone number, and password.
• Profile Data: Demographics, mental health concerns, and preferences you share to help match you with a therapist.
• Payment Data: Transaction details when you pay for sessions. (We do not store full credit card or mobile money PINs).

2. How We Use Your Information

Your data is used strictly to facilitate the therapy services on our platform. We use your information to match you with therapists, process your payments, notify you about upcoming sessions, and improve platform security.

3. Confidentiality and Data Sharing

WayOut Platforms prioritizes your privacy. Your mental health concerns and session notes are strictly confidential between you and your therapist. We do not sell, rent, or share your personal medical or therapy information with third-party advertisers or marketers.

4. Session Security

All live video and audio sessions are conducted in ephemeral, encrypted rooms. We do not record or store the audio/video streams of your therapy sessions.

5. Your Rights

You have the right to access, update, or delete your personal information at any time through your profile settings. You may also contact our support team to request a full export or deletion of your data.